AddressWho is Adica Insurance?
Adica Insurance is an Australian company which is part of the global MS&AD Group, headquartered in Japan. We offer motor vehicle insurance to the Australian market under the Toyota Insurance, Lexus Insurance and Powertorque Insurance brands.
At Adica, we put people first. We strive to create a place where everyone is welcome, and everyone can flourish.
Here is a place you can learn and grow, challenge yourself and discover new possibilities. We have a strong culture of internal progression, and we love to help our people find out exactly what they're capable of.
We know that life is not all about work, but work is a big part of life, so we embrace flexibility to make sure work doesn't get in the way of the other things that matter. We operate a hybrid model - with office space for collaboration, creativity and relationship building, and home offices for focused work where you can better manage life's other demands.
Adica Insurance is recognised as an Employer of Choice and is also a certified Family Inclusive Workplace. We are also proud to be a member of the Diversity Council Australia.
The Role & The Team
As part of our Contact Centre, you will be a part of a team focused on providing great Customer Service to our customers. You will report to one of our Claims Assist Team Leaders and will be provided with the opportunity to develop and grow your career in the insurance industry.
There will be opportunities for you to grow and develop in our technical claims space based in St Kilda Road, Melbourne.
This opportunity will see you:
- Answering inbound phone calls assisting our customers with lodging new motor claims, and helping with existing claims
- Ensuring our customers receive efficient and effective service.
- Ensuring all calls are administrated in accordance with relevant laws, regulations and Adica policies.
- Provide a fantastic customer experience.
We have several roles available for permanent full-time positions, with extensive in person training provided.
At Adica Insurance, we work in a hybrid working environment, which means you will have the opportunity to work from home 3 days a week and come into the office 2 days a week.
These roles are based out of our Warragul office in East Gippsland.
Your Skills & Experience
No relevant experience is required for the role, as we provide comprehensive and in-depth training for all successful candidates.
However, it is critical for you to have:
- A genuine passion to assist customers and exceed their service expectations.
- Strong attention to detail.
- Resilience and self-motivation to work remotely.
- The ability to thrive in a fast paced, but supportive environment.
- A drive to grow and progress in the insurance industry.
Whilst not essential, previous call centre experience will be highly regarded.
What We Offer at Adica
At Adica we put people first, we strive to create a workplace where all employees feel supported and empowered. We have a range of initiatives in place to support you and were recently certified as a Family Inclusive Workplace:
- A considerable discount on motor vehicle insurance for you and your family.
- 14 weeks Paid Parental Leave for all parents + super payments for both paid and unpaid leave, up to 52 weeks.
- A Wellbeing Program for all staff.
- Events and initiatives to enjoy throughout the year.
- Reward and recognition programs including company-wide Excellence Awards.
- Access to an Employee Assistance Program 24/7, available for you and your family.
- Flexibility with work location – we offer hybrid working to work from home and in the office.
Apply Now:
If you’re keen to join Adica and be a part of our team, please apply now making sure you provide a cover letter and CV. We encourage you to apply for this position as soon as possible.
We are passionate about building and maintaining a diverse and inclusive workforce. Adica is an Equal Opportunity Employer, and we encourage applicants from all cultural backgrounds to apply, and we will provide a safe and supportive workplace for people with disabilities.
Agencies, please note this vacancy is being managed by our internal HR team. We will contact our preferred agency partners should we require additional support. Thank you.
