AddressCustomer Service Officer
$71, 976 - $76,276 per annum (plus super)
Temporary Full Time (12 Months)
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the Role
The City of Greater Dandenong has an exciting opportunity for a passionate individual to join our Customer Service team. We are seeking a flexible, energetic, and empathetic person with a keen eye for detail and a dedication to excellent Customer Service. This role involves working five days a week delivering a superior customer experience to our diverse community and other stakeholders regarding Council Services.
In this position, you will work as part of Greater Dandenong’s Customer Service team, providing quality service to our diverse community across all Customer Service channels, including telephone and face-to-face interactions.
Please note: Part-time work may be considered for the right candidate.
About You
Key Requirements we are looking for:
- Enthusiasm, flexibility, and a confident manner.
- Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds.
- Strong understanding of Customer Service principles and concepts.
- Ability to learn quickly and think on your feet.
- Strong attention to detail and problem-solving skills.
- Highly developed verbal and written communication skills.
- Fluency in a second language relevant to the community of Greater Dandenong is highly regarded.
- Driver’s license is not required, but the ability to relocate to various worksites at short notice is necessary.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is commitment to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
To apply
Applicants must adequately meet the requirements of the role and fully address position specific skills contained in the position description as part of your application.
To view a copy of this position description, please click on the links below.
Customer Service Officer– Position Description– 168.7 KB
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Applications close: 5pm, Friday 7 June 2024
Further information: Gavin Vogl, 03 8571 1***
