AddressIs Customer Service your passion? Do you thrive in a caring team environment? We are currently seeking new Customer Service Officers to be the first point of call for all Council inquiries and this might be your chance to rewrite the future with us.
- Work in a dynamic and customer focused team
- 2x temporary part time contracts available
- 1x 32 hour per week contract until February 2025
- 1x 24 hour per week contract until May 2025
- Flexible work arrangement options are available once training has been completed
About the role
Customer Service Officers provide an important link between customers and Council, delivering high level customer support over the phone, counter, reception and via electronic channels, relating to the full range of Central Coast Council (CCC) services.
This position is required to provide quality Customer Service and create value for the community.
To be successful in this role, you will have:
- A certificate III qualification in Customer Contact or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional.
- Demonstrated experience in, and commitment to, working in a dynamic and faced paced Customer Service environment, including face to face, call centre and electronic communication.
- Experience in communicating effectively through a variety of channels (both verbally and in writing) and the ability to empathise with customers and staff at all levels.
Our Position Description provides more information for you to learn more about this role. To access this, click 'apply'.
Other important information
- The salary range for this position sits between $33.71 - $40.45 per hour plus 11% superannuation
- This is a Temporary part-time role.
- We are able to offer hybrid and flexible working conditions for this role once training has been completed.
- This role is located at the Wyong Administration Building.
Council will be creating an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.
Extra benefits
At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check ups, a 'me day' to refresh you. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.
Other extras include:
- Long service leave after 5 years of continuous service
- Free flu vaccination program
- Time provided for you to do annual skin cancer screening, Breast screen and blood donations
- Access to professional development with career development and learning programs through various platforms
- We reward and recognise our staff with our Cheers program
- Novated leasing partnerships.
Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.
Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.
What to know more?
The contact person for this role is Teresa Sialepis, Team Leader Customer Service. You can contact them on 0428 045 ***.
This position will close for applications at midnight on Sunday 2 June 2024.
