AddressAbout MEGT
MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982
Our purpose is to inspire people and enable businesses and communities to create employment solutions that change lives for the better. People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.
MEGT is committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us
The MEGT Difference
At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:
- We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
- Generous leave entitlements including 3 days paid close down leave over Christmas
- Opportunity to buy additional annual leave or cash out annual leave
- Access to salary packaging options
- Inclusive, supported and continuous growth development through study support
- Employee Assistance Program for staff and family members
- Retail and entertainment discounts across leading brands
- Pro-rata long service leave after seven years
The Opportunity
Find your ME at MEGT and join Australia’s single largest Apprenticeship Service Provider (ASP) as we expand and grow our footprint in the Australian Capital Territory (ACT) and Western Australia (WA).
This is an exciting opportunity to bring your exceptional Customer Service Officer (CSO) experience and be part of a brand-new region, providing an important support role within our ASP Field Team.
Based in Karratha, the CSO Field role is responsible for providing internal and external customers quality Customer Service in the areas of Engagement and Apprenticeships Technical Support Services.
Reporting to the Customer Service Manager (CSM), this dynamic and customer centric focused role will day to day involve:
- Providing Customer Service to customers either in person or via the telephone providing relevant advice and support
- Assist employers and Australian Apprentices with the completion of a Training Contract, incentive claims, personal benefit claims, Trade Support Loan Applications and other relevant documentation.
- Follow up customer enquiries either directly or with other appropriate MEGT personnel within agreed service standards
- Identify/refer customers to relevant and appropriate agencies such as State Training Authorities (STAs), Registered Training Organisations (RTOs), and other relevant organisations.
- Perform administration tasks including the maintenance of customer records across the AASS program.
- Develop and maintain up to date knowledge of all legislation, regulations and Government policy relating to the provision of AASS services.
About you
You will be an energetic, enthusiastic, self-starter with a background in administration, sales support or Customer Service including:
- Excellent communication and interpersonal skills
- An excellent phone manner for inbound and outbound calls including experience in an environment with significant phone traffic
- Demonstrated problem solving skills and ability to identify escalation points
- Ability to work in a team environment and be receptive to change
- Proven experience in meeting set targets, KPIs and Customer Service standards
- Ability to prioritise and time manage effectively to successfully achieve results
- Accurate and efficient data entry skills with attention to detail
- Ability to interpret and apply relevant policy and legislation.
- High level of computer literacy across a range of devices and programs.
- Demonstrated problem solving skills and ability to identify escalation points.
- Well presented with a professional, confident and friendly approach.
- Ability to always maintain strict confidentiality
- Knowledge of the Australian Apprenticeship Support Services Program (highly desirable)
MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.
How to Apply
We want to make finding your ME with MEGT accessible and inclusive.
If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at ***********@megt.com.au or on 1300 634 863.
