Customer Service Officer/Reception - Werribee Campus

Job Description:

• Contemporary New Health Care Facility
• Excellent Employee Benefits
• Friendly and supportive environment
• Afternoon shift

St Vincent’s Private Hospital Melbourne has extended its trusted, state-of-the-art health care services to Melbourne’s west, and our Werribee facility has been open since January 2018.
St Vincent's Private Werribee is a not-for-profit, private Catholic hospital. We provide you with the highest quality healthcare, modern facilities and the latest technology. St Vincent's Private Hospital Werribee is the fourth hospital to open under the umbrella of St Vincent's Private Hospital Melbourne, a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries.
The Services available in our new private hospital includes orthopaedic, cardiology, ear nose and throat, plastic and reconstructive surgery, urology, gynaecology, general surgery, vascular, rehabilitation and oncology/infusions. Facilities include operating theatres, a day procedure unit, oncology/infusion unit, a cardiac catheter laboratory and a rehabilitation gymnasium.
ABOUT YOUR NEW ROLE:
Reporting directly to the Administration Team Leader at St Vincent’s Private Hospital Werribee, this exciting opportunity is now available for a Customer Service Officer to join our team on a full time. This is a multi-skilled role covering a broad range of administrative duties, including reception, bookings and discharge.
ABOUT YOU:

• Managing and operating the switchboard and reception
• Manage the clerical administration of Patient Episodes of care from bookings to discharge, including pre admission and admission.
• Collection of out of pocket expenses and process banking
• Provide high quality Customer Service to patients, colleagues and the public
• Assist with the coordination of the oncall Accredited Medical Practitioners (AMP) roster

It is essential that the successful applicant has the following;

• Previous Customer Service experience in dealing with people in person, telephone and in writing
• Health fund knowledge essential
• Previous Clerical Health experience
• An understanding of or certificate in medical terminology

WHY WORK FOR SVPHM:
St Vincent’s Private Hospital Melbourne (SVPHM) is a facility of St Vincent’s Health Australia under the stewardship of Mary Aikenhead Ministries. We are a not-for-profit Catholic private hospital, which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.
You will join a high performing team and a workplace with relationships built on mutual trust and respect. We value our staff and offer professional advancement in a respectful, collaborative and learning environment.

• Join the St Vincent’s Health Australia Group, and work for a truly values based organisation, who operate across VIC, NSW and QLD
• Salary packaging available (pay less tax and increase your take home pay!
• Gain access to discounted gym membership through Fitness Passport
• Option to join our workplace giving program, Give4Good
• A great work life balance with options to purchase additional leave
• Receive a staff discount on hospital admissions to any SVHA Private Hospital

ABOUT ST VINCENTS PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services. We work together to ensure patient safety, well-being and recovery. We are a not-for-profit Catholic private hospital, which operates across four sites at Fitzroy, East Melbourne, Kew and Werribee.
APPLY NOW!
If this is the role for you, please hit the APPLY button now! Your application must include:

• Cover Letter
• Resume

We are committed to equal employment opportunity, ethical practices, and the principles of cultural diversity and promote a smoke free work environment.
St Vincent's Health Australia is committed to reconciliation and encourages Aboriginal & Torres Strait Islander people to apply for all advertised positions. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au.
REQUIREMENTS:
Criminal record and/or child protection checks will be conducted and will form part of the selection criteria for this role.
SVPHM has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).
SVHA generally requires its staff to be fully vaccinated against COVID-19. Please contact us if you would like to know more.
HAVE A QUESTION AND WANT TO KNOW MORE:
If you would like to discuss this opportunity please contact Deena Macuto on 03 9218 8016
CLOSING DATE: 14 March 2024
*Please note this job advertisement will close at Midnight the day before the closing date listed.
Position Description and Critical Job Demands Checklist: Review the following documents:
Contact Details: Deena Macuto 9218 8016
Alternate Contact:
Closing Date: 14 March 2024 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https or get in contact at
Code of Conduct: