Address
Form of work Customer service based roles available for immediate start due to huge growth in sector!
Your new company
Do you want to work in the Ballarat GovHub? This is your opportunity to kickstart your career in a well established organisation. Seeking customer service focused professionals to work in their busy call centre. Due to the continual busy environment, positions have become available for experienced and bubbly customer service professionals to join their evolving workforce. You could be the next valuable addition to the team who is focused on assisting Victorians.
Your new role
Your new career will involve some of the following:
Provide an accurate and efficient response to internal & external customers
Acknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through the appropriate channels
Work collaboratively as an efficient Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectives
Ensure data integrity and the privacy of personal information is maintained
Resolve problems and exercise judgement through interpretation and application of established rules and processes to provide a reliable service
Demonstrate effective questioning techniques to establish and resolve customers' needs at initial contact
Exercise judgment to effectively deal with challenging situations and take appropriate action following established policies and procedures.
What you'll need to succeed
In order for you to be successful in this role, you will need to demonstrate the following;
Excellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audience
Ability to provide accurate and timely advice to customers via multiple channels
Competent computer literacy skills, including data entry and a firm understanding of MS Office
Demonstrated commitment to professional and personal development and on the job training
Excellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.
What you'll get in return
Should you be successful, you will get;
3 weeks of initial thorough training
Long term stability & upskilling
On-going mentoring and support
Competitive hourly rate
Work hour flexibility (between 25-38 hours a week)
Close to public transport & onsite parking
Exposure to working in a state of the art Government building.
There is a requirement for successful applicants to be able to work 25-38 hours over 5 days
What you need to do now
If you're interested in this role, click "apply now" to forward an up-to-date copy of your CV, via our secure portal.
If this role isn't quite right for you, but you are looking for a new position in Government organisations in Ballarat please contact Ankit Singh at Hays Ballarat on ankit.singh@hays.com.au
LHS 297508 #2694545
