AddressCustomer Service and Operations Officer
- Hawthorn East Office with Hybrid Work
- Base Circa $60K Plus Superannuation
- Successful Energy Business with Friendly Staff
This well-established, successful energy company offers energy management services for business customers, achieving significant energy cost reductions. The group also implements and manages embedded network solutions for large shopping centres and commercial building complexes, providing energy savings for tenants, and income for landlords. As the group enjoys a period of sustained growth, an opportunity has become available for a Customer Service and Operations Officer to join the team based in the Hawthorn East office, with hybrid work offered.
Your new role involves:
- Interacting with tenants (residential and commercial) on phone and email.
- Providing responsible, reliable communications and forming positive customer relationships.
- Being a single point resolution contact for customers and providing speedy, empathetic, and effective solutions to issues.
- Database operations and administration, including managing tenancy start and end dates.
- Coordinating energy connections and disconnections.
- Compliance with company processes and industry regulations.
- Listening to customers and share feedback internally to improve customer experience.
- Liaise with Embedded network owners and maintaining a good rapport with them.
- Regularly following up with the embedded network owners to request and update embedded network records internally.
Positive and self-motivated, you will have prior office-based Customer Service experience. You will have good PC skills and be proficient with the Microsoft Office suite. You will enjoy working as part of a team and interacting with people internally and externally.
Willing to be agile, you can adapt to a day with changing priorities and tasks. You are now looking to join a well-run business where there is a great culture in an important role where support and training is available. Energy experience would be beneficial but is not essential.
To confidentially apply, please email your resume to Crommelin Recruitment quoting job reference number AC1676. Please note only successfully shortlisted candidates will be contacted. Candidates are advised that reference and background checking form part of Crommelin Recruitment’s standard process.
