AddressA bit about us:
Reactive Plumbing, Drains & Electrical is a rapid response residential plumbing, drain and electrical service company.
We’re based in Rouse Hill, Sydney. We have a great team with a very strong focus on Customer Service and delighting our clients with a 5 star service experience every time.
Our mission is to provide responsive, reliable & quality service that delivers exceptional value, exceeding above & beyond our client's expectations.
Who we’re looking for:
We’re currently on the lookout for a Customer Service Representative who loves what they do and wants to delight our clients with an amazing Customer Service experience!
The role we’re looking to fill is currently for a full time role for 38-42.5 hours per week. On a rostered start time and finish time between 7am 6pm, Monday to Friday.
Primarily you will be taking care of handling up to 30 to 50 calls inbound per day as well as out bounding our exisiting database for Happy Calls, Quote Follow Up Calls as well as scheduling in routine maintenance calls.
We’re looking for someone who is well organised, has great communication skills, a high level of attention to detail and really enjoys what they do.
Key responsibilities for this role:
- Taking inbound calls
- Outbound calling daily
- Scheduling technicians to jobs within our booking time frames
- Communicating with the clients
- Tracking your call booking numbers
- Quote follow up calls
- Filling in data on spreadsheets for management team
- Updating the clients as required
- Always communicating, ALWAYS!
- Work in fast paced environment
- Meeting and exceeding key performance indicators
- Checking and closing out all jobs to ensure 100% accuracy
- Inbound / outbound calls to ensure the days are booked out for the technicians to 100% capacity
- Perform follow up “Happy Calls” to ensure clients are 100 percent satisfied with the technicians work upon job completion
- Perform quote follow up calls to check if clients have any questions or would like to proceed with any quoted works
- Keeping clients up to date on when parts will be arriving and a time frame / expectation being set for when we will be able to attend and install the work
- Maintain and form strong relationships with the technicians, other staff members and our clients
- Perform other adhoc office tasks as required
About you:
- 2+ Years Experience Preferred – Not absolutely necessary.
- Professional
- Love working in fast paced environment
- Quality work and a high standard
- Great communication skills
- High level of attention to detail
- Exceptionally organised
- Great at multi tasking
- Willing to go above and beyond to impress and serve our clients
In this role you will also be rewarded for performance. You will be eligible for our performance base pay structure which is based on certain KPI’s being reached for extra earning potential.
If you think this role sounds right for you, then please send your resume to ***@reactiveplumbing.com.au
