AddressAbout Us:
Based in South Nowra, V&C Foods is the leading independent foodservice provider servicing the South Coast between Wollongong and Batemans Bay. We are also the exclusive Streets ice cream and Lactalis milk distributor within our territories. We pride ourselves on our service excellence coupled with local knowledge. If you have a passion for delivering top notch service and building rapport with customers we want to hear from you!
Key Responsibilities:
- Order taking - efficiently and accurately take customer orders via phone and email
- Upselling - identify opportunities to upsell and cross-sell products to enhance customer satisfaction and drive sales
- Issue Resolution - address and resolve customer complaints and issues in a timely and professional manner to ensure customer satisfaction
- Customer Support - provide comprehensive support through answering inquiries, providing product information and assisting with quoting
- Documentation - maintain accurate detailed records
The successful candidate will have:
- Previous experience in a Customer Service role, preferably in a call center or retail environment.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and a positive attitude.
- Ability to upsell and cross-sell products effectively.
- Proficient in using Customer Service software and other relevant tools.
- High level of attention to detail and accuracy.
- Ability to work well in a team environment as well as independently.
- Flexibility to with shift start and finish times and the ability to work the occasional Saturday morning.
What we offer:
- A supportive and collaborative team environment.
- Competitive salary and benefits.
- Employee discounts on products.
If you are passionate about Customer Service and ready to take on a challenging yet rewarding role, we would love to hear from you.
