AddressPERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options.
PERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
We are seeking an experience Customer Service Representative with an immediate start. The successful candidate will be initially working from approximately 4-5 months. You will be the first point of contact for customer enquiries and requests, providing high quality, friendly, accurate and efficient service.
Key Responsibilites:
- Provide high quality proactive Customer Service in a professional manner
- Contribute to the positive image of the organisation through the effective use of highly developed written and verbal communication skills, conflict resolution skills, flexibility of interpersonal styles, ability to deal with challenging customers and resilience and ensure a high standard of personal presentation is maintained at all times.
- Relocating between service points as directed and communicating effectively with customers, team members and with other business units.
- Develop and maintain a comprehensive understanding of the systems, technologies, services, events, activities and facilities in order to provide timely and accurate advice and assistance to customers.
- Contribute to the improvement of service delivery by becoming multi-skilled in all services and functions undertaken by the Customer Service Unit.
Desired skills and qualifications:
- Previous experience in contact/call centre roles with a focus on service excellence
- Ability to demonstarte patience, understanding of customer needs, and strong problem-solving skills
- Proficiency in computer skills with experience in efficient data entry and system navigation
- Familiarity with working in a contact centre environment and understanding of KPI-focused performance expectations.
If you are interested in these roles and fit the criteria, please apply online today! If you have any further questions before applying online, please email Mansi Khatri at ************@persolkelly.com.au
**PLEASE NOTE - only online applications will be considered**
Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.
