Customer Service Representative

About the Company

The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive product to our retail and foodservice customers in premium condition.

We have an amazing opportunity for a passionate Customer Service Representative to join our close-knit team.

About the Role

Provide and maintain the highest level of Customer Service for the Calendar Cheese Company. 

This role encompasses attending to customer enquiries, requests and complaints, taking/processing orders, customer administration, cross functional collaboration and general office/site duties.

This role is also accountable for growing sales and margin through promoting new product and sales opportunities. We work with key restaurants and retailers within the gourmet food sector, so a passion for food and some understanding of this industry is a must.

 Reporting to the Customer Service Manager, responsibilities include:

• Answer the phones promptly, in a professional and courteous manner. Be the first point of contact for customers on the phone
• Completion of daily admin tasks in order to deliver excellent Customer Service
• Provide knowledgeable, polite and proactive service to new and existing customers, whilst encouraging sales.
• Complete assigned tasks with a high level of attention to detail and accuracy, including customer orders
• Promote CCC’s entire range, including hard to handle specialty product.
• Cross sell & upsell across the entire portfolio.
• Adapt to customers changing demands by taking initiative, being self-motivated, and maintaining a ‘can-do’ attitude.
• Attend all internal product training classes ensuring you are constantly updating your product knowledge on existing and new products
• Provide product expertise where possible via the telephone or product notes
• Create trustworthy relationships with your team and customers.
• ‘Under promise and over deliver’, always go beyond to exceed customers’ expectations.
• Work closely with all members of the team to maximise sales and customer satisfaction
• Abide by Calendar Cheese policies and procedures.

Skills and Experience

• Hospitality or retail professional experience is an advantage
• Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook).Organisational & time management capabilities with a focus on multitasking and reprioritising
• Excellent communication, both written and verbal
• Ability to work autonomously and meet deadlines
• Positive attitude, proactive and shows initiative and works well  under pressure
• A can-do, team-focused attitude is essential for success
• Strong interpersonal skills – ability to liaise confidently with customers and suppliers – excellent Customer Service skills
• Attention to detail - Accurate key entry skills

The Benefits

• Superb company culture
• Staff discounts
• Supportive management
• Competitive remuneration 
• Ongoing training and professional development
• Employee Assistance Program (EAP)
• Service Recognition Program
• Paid Parental Leave 
• Study Assistance Program