AddressCustomer Service Representative role in Ballarat for rapidly growing company
Your new company
A local branch of global company who is a provider of agricultural science and technology, in particular seeds and pesticides. After recent amalgamation with parent company the role of Customer Service Representative is being relocated to their Ballarat site at this exciting time, where rapid expansion is expected where you will be able to actively contribute to the success of the business both locally and across Australia.
Your new role
As the Customer Service Representative you will build customer confidence by delivering exceptional service to internal & external customers, support sales through the timely and professional execution of customers' sales orders/requests and you will provide 'customer intelligence' and help our client to build its understanding of customer needs.
Accountabilities will include but are not limited to:• Implement distinguished Customer Service of exceptional standards to all customers.
• Build and maintain effective service relationships with customers, warehouses, and other contacts.
• Receiving, processing, invoicing, and monitoring all customer orders.
• Achieving a high level of data accuracy for all orders processed.
• Processing customer credits/debits/complaints effectively and efficiently in accordance with company guidelines using Salesforce.com
• Executing stock allocations for customers set by Sales Managers; and using customer order prioritisation in the event of stock shortages.
• Respond and resolve customer queries on order status, stock availability, expected delivery timeframes, and pricing.
• Liaising with Sales Managers & the GM to both share & understand customer needs.
− Participating in inventory stock forecast meetings
• Actively provide feedback on ways to improve service level delivery within Customer Service.
• Participating in the monthly collection of key performance data for Customer Service.
• Providing Sales team with up-to-date reporting
• Organising the transfer of stock between warehouses & states
• Organising and/or instructing third parties of the logistics requirements
• Review logistical rates and approve freight invoices.
• Assist with product and industry technical support and solutions
What you'll need to succeed
The successful candidate must be able to demonstrate the following:
• Superior interpersonal skills - Listening, questioning, negotiating, persuasion.• Conflict and problem resolution
• Excellent telephone techniques
• Sound written and verbal communication skills.
• Effective organisational skills and time management
• Attention to detail
• Proven numeracy skills
• Scala, SAP or similar software desirable
• Salesforce.com experience preferable
• Intermediate MS Outlook MS Excel & MS Word
• Basic Product knowledge
• Service orientation
• Proactive
• Work effectively with minimal supervision
• Perseverance
• Flexibility
• Ability to work independently and as an active member of a team.
• High attention to detail with regard to OH&S
Highly desirable experience would include:
• Warehousing
• Logistics
What you'll get in return
You will be working in a progressive, positive, hard-working team.
Along with the above you will also receive:
- A highly competitive base salary, plus incentives, plus super
- Work in an environment where your opportunities for progression will not be held back
- Excellent work conditions
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
E: ***********@hays.com.com.au#2860031
