Customer Service Representative

Customer Service Officers required for Global, Australian-born organisation with clear progression and impressive training pathways

The Company
Our client is an Australian-born entrepreneurial organisation that now provides an impressive range products & services to more than 65 countries globally!
We are currently assisting them in the recruitment of a Customer Service Representative to join their close-knitcall centre in their conveniently located Condell Park office. They are looking for a candidate's who are comited to exellance, who are willing to learn and grow, with clear career progression available. They have a great support network available and focus on providing the highest Customer Service experience for their clients.
The Role
As a Customer Service Representative, your duties will include but not be limited to:

• Ensure all incoming calls and emails are handled in a friendly, professional manner
• Effectively Managing work orders in a timely manner through multiple portals.
• Building strong, long-standing relationships with clients
• Following up with various departments and technicians to ensure the best service possible.
• Scheduling Service calls
• Ensure all Systems are accurately updated
• Location: Condell Park - parking on site available!
• Salary: $60-65K + Super + Attractive Bonus
• Hours: Monday to Friday - between 8:00am to 6:00pm (37.5 hour week)
• Office Based Training, with some WFH flexibility upon completion.

You
As a successful Customer Service Representative you will offer:

• Previous call centre experience is essential
• Excellent verbal and written communication skills
• Portal management experience - comfortable across Pronto or Salesforce is a bonus
• Strong attention to detail across data entry
• A passion to learn, with the drive to grow and progress
• A positive, confident approach to problem-solving
• Team player

How to Apply
We are actively interviewing for this role, so please don't hesitate in applying. Please send your resume to Carla by clicking the 'Apply Now' button.