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Who We Are
Welcome to Stramit! Part of the Fletcher Building Group, Stramit is one of Australia's leading manufacturers and suppliers of roll formed steel building products. A business steeped in history, our success comes from an in-depth knowledge of industry, entrepreneurial spirit and growth mindset. The backbone of our business are our 850+ Sales, Operations, Customer Service and Support Service functional teams across our 16 sites, who position us as a market leader in our field.
About the Position
As the primary point of contact for our customers, the Customer Service Representative plays a pivotal role in our dynamic and innovative environment. They are entrusted with understanding the comprehensive needs of our customers and driving sales through exceptional service, both over the phone and via email. In close collaboration with our branch, transport, and planning teams, this position ensures the timely fulfillment of customer requests, facilitating the efficient delivery and/or pick-up of products from Stramit sites.
This is a full time, maximum term contract, based on site at our Crestmead branch until February 2025 covering parental leave.
Key responsibilities:
- Handle inbound calls from customers in a fast-paced environment
- Work both independently and collaboratively
- Accurate and efficient data entry, particularly in processing orders
- Maintain a focus on resolving both customer and business-related issues
- Strong commitment to safety protocols and practices.
About You
- Customer-centric approach who consistently exceeds expectations
- Collaborative team player who excels in both written and verbal communication
- Efficient multitasker who thrives in fast-paced environments
- Advanced administration skills to navigate systems and adhere to established processes
- High attention to detail
- Experience in a similar role is advantageous, though training will be provided
- Full working rights in Australia without restrictions
No matter your background, if you're driven and dedicated to making a positive impact, you'll find a promising future with us. Here's what we're proud to offer:
- Comprehensive Parental Leave policy: Primary carers receive full base pay for 26 weeks or 50% pay for 52 weeks; while secondary carers get 4 weeks of full pay.
- 5 additional leave days for 'New Parent Leave' within the first year back at work, available to both primary and secondary carers.
- Access to the Stramit+ app, offering generous discounts at Coles, Woolworths, and other popular retailers, as well as health and wellness resources.
- Full training and development opportunities to support your success at Stramit.
- Strong commitment to Inclusion and Diversity, including Gender affirmation leave (10 days) and LGBTQ+ Rainbow Tick accreditation.
Excited? We are too! To apply, click the '
