AddressYour New CompanyWork for a well-known facilities service based in Kingsgrove.
Your new role
- Direct and manage the allocation of works to their Service Delivery Partners (SDPs), including managing variation request protocols through both process and system.
- Monitor and follow up on the progress of works to completion through our Works Management System (WMS).
- Provide exceptional customer service at all times, ensuring customer satisfaction and addressing any issues promptly.
- Ensure adherence to SDP safety protocols and handle escalations as per the established procedures.
- Maintain accurate and up-to-date records of all maintenance requests and their progress in the client system.
- Proven experience in data entry with a high level of accuracy.
- Strong knowledge of CRM systems and MS Office.
- Exceptional attention to detail.
- Ability to work independently and manage multiple tasks within the specified time frame.
- Excellent communication and customer service skills.
- Previous experience in a facility management or service delivery environment is a bonus.
- $33.34 per hour + super
- 3-6 month contract with possible extension
- Based in Kingsgrove (parking close by)
- Monday - Sunday 7am - 10pm, 8 hours per day (penalty rates apply)
- After 4-8 weeks, working from home for 2/3 days per week
- 1st July start date
- Friendly and supportive culture!
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Please click here to apply.
