AddressCustomer Service Representative
SimConnect National
Coolum, Sunshine Coast, QLD
Retail & Sales Support
Full Time
SimConnect National is a leading authorized distributor of Telstra Prepaid Telecommunications and IT-related products. Due to ongoing growth within our business, we require a dynamic Customer Service Representative within our organization, to provide back of house support to both our Retail Customers and our Sales Representatives.
About the Role
Reporting to the Customer Service Manager, this role will be responsible for Inbound & Outbound Call Centre functions, Order Processing, Data Base Management, Stock Returns, Stock Control & Warehouse Allocations. Criteria around the role will include all key areas of Customer Support, encompassing a can-do attitude to Problem Solving and Customer Needs.
You will also be responsible for:
- Answering inbound calls from our large and diverse Retail base
- Processing Retailer product orders via email and phone & our website
- Customer base data entry into MYOB Advanced & CRM system
- Management of inbound Retail support requirements – stock faults
- Providing support to our internal Sales Representatives as required
- Providing resolution support to our Retailers
- Ensuring all facets of the role are underpinned by timeliness, courtesy & accuracy
About You
- You possess a high level of proven customer support
- You have a can-do attitude – no task is too big or too small – every customer matters
- You have a high attention to detail
- You are able to multi-task
- You have an ability to work in a small team environment
- You work well under pressure and a drive to meet deadlines
- You are organised and punctual
- You are honest and have a high work ethic
If you consider this position is aligned to your 2024 career plans and future career path, please apply now using the below link attaching a current resume and a detailed cover letter highlighting your interest in the role and your suitability based on the above-listed criteria.
