AddressCustomer Service Administrator - Full Time - Yatala Gold Coast, QLD
Join Our Team at Sage and Clay
About Us
Welcome to Sage and Clay, a pioneering new player in the beauty industry. Our ethos is grounded in innovation and naturalism, inspired by the principles of aromatherapy. Born from the creative mind behind Roccoco Botanicals—Australia's trailblazer in botanical beauty—we aim to address unmet needs in the market with our exceptional products.
Who We're Looking For
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, supportive environment that values your communication skills? We are seeking a seasoned Customer Service Administrator to enhance our sales team. This full-time role is based in our Yatala headquarters, ideally situated between Brisbane and the Gold Coast—offering a perfect blend of convenience and lifestyle.
Join us and be a part of a brand that’s as invested in our customers as we are in our products.
The Role:
- Respond to brand partners and retail customer inquiries in a timely and accurate way via phone or email.
- Processing orders via email or phone
- Check the accuracy of the data in orders and invoices
- Maintain and update sales and customer records
- Communicate important feedback from customers internally
- Stay up-to-date with new product development and launches
- Liaise with the logistics department to ensure timely deliveries
The Ideal Candidate will:
- Typing speed of a minimum of 45 wpm.
- Have a strong desire to learn and embrace the holistic beauty industry
- Excellent presentation standards and Customer Service skills
- The ability to communicate clearly and concisely, with excellent attention to detail
- Familiarity with Shopify and Netsuite is highly regarded but not essential
Benefits of working at Sage and Clay
- A week-long paid holiday in Bali for all the team at the end of the year.
- A fun and supportive working environment
- Great work-life balance
- Generous staff discounts
- Competitive Salary
Please only apply if this role Customer Service is your utter passion. The right applicant will be immediately started. Only successful applicants will be contacted.
Please email your cover letter and CV to Blessy Shah at ***********@roccoco.com
