AddressWe are looking for an amazing, relational go-getter to join our Grace Cosmetics Customer & Ambassador Care team. If you think you've got what it takes to be on the front line, connecting with customers, then we would love to meet you.
If you are super organised, enjoy customer care and connections, looking to be part of a great team, or answer yes to any of the following, then you should apply!
- Love engaging with customers.
- Are a natural communicator with impeccable presentation.
- Show initiative, thrive in expectations and problem solving.
- Known for your positive outlook, amazing attitude and determined to succeed.
- Have a focus on Customer Service and relationship management.
- Are a team player and willing to contribute to collaborative projects.
This is a full-time job based in office, so you'll need to be based on the Gold Coast or in Brisbane.
Grace Cosmetics is a Gold Coast based, Australian owned, international skincare company which was established over 40 years ago by the founding family. Grace is passionate about natural and botanical, aloe vera based skincare and our unique products are made on the Gold Coast in our TGA & Australian Certified Organic (ACO) facility. BUT… we currently are currently missing a piece of our team and hope you might be just who we are looking for!
The role
You will be responsible for clear communication, problem solving and developing connection in the customer space:
- Answering incoming calls and responding to customer general enquiries
- Assisting with reception walk-ins and order collection
- Customer and Ambassador liaison and order taking
- Investigating and resolving customer enquiries and complaints
- Monitoring, responding and commenting on Company outward facing Social accounts to assist Marketing
- Online chat, enquiries and customer connection
- General administrative tasks and support to the Executive team
Advantageous
Ideally, you will have an understanding of or experience in:
- Salesforce customer management database
If you don't have this experience, that's ok. Most important is a willingness to learn more.
Required skills
- Excellent written and verbal communication skills
- Ability to multitask and work to deadlines
If you think this opportunity sounds like your next career move, we look forward to hearing from you.
Email your application to ********@proma.global
