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Form of workOur client is a leading Australian Manufacturer of quality industrial paints, lubricants, corrosion protection and epoxy products across Australia in the Mining, Construction, Automotive & Aerospace, Bridges and Wind Turbines Industry. Due to ongoing growth, we now have an opportunity for experienced Customer Service Representative to join their Wetherill Park site.
Benefits
- Career advancement opportunities
- Competitive remuneration package
- WFH option 2-3 days a week
- Job security with full time working hours on day shift
- Great team with friendly supportive culture
- Training and development opportunities
- Onsite parking available
You will have overall responsibility handling with top 80 warehouse and transport customers.
- Handling high volume customer inquiries and resolving any issues via phone and email daily
- Handle customer data and information with confidentiality
- Maintain accurate records and database accurately
- Collaborating with other departments within the organisation to address customer needs effectively
- Process warranty orders, credits, invoices and quotations
- Cultivating positive relationships with customers by demonstrating empathy, understanding, and professionalism
- Background experience in Manufacturing or warehousing
- Minimum 5 years’ Customer Service experience
- Strong communication skills both verbal and written
- Excellent conflict management and resolution skills
- Proficient in MS Office especially Vlookup in excel
- Experience in using Pronto software is desirable
- Ability to work successfully in a high volume workload
- Customer centric approach and strong attention to detail
- Positive attitude and strong committment to work
At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, we’d love to hear from you!
