Customer Service Representative

Opportunity to join a vibrant and supportive culture
Collaborative team environment
About Our Client
Our client, a leading global pharmacuticals organisation. They recognise the importance of balance and flexibility in their work environment. They offer a wide variety of competitive benefits, services and programs that provide they're employees with the resources to pursue their goals, both at work and in their personal lives.
Job Description
Skill & Experience
Excellent communication skills, both verbal and written
Superb organisational skills
The ability to multitask and work independently
Passion for creating a positive and inclusive workplace culture
Those with Microsoft Office especially MS Word and Excel
Excellent attention to detail
SAP experience is a MUST
Day to day:
Receive and process orders after performing validations against defined business rules.
Managing EDI order work flows
Communicate with customers in the event of quality issues related to product, recalls or put on hold situations.
Communicate pricing and any other relevant changes to internal and external stakeholders.
Manage back orders and returns for customers from beginning through to completion.
Monitor open orders until completion and address exceptions.
Receive and answer customer queries through phone, email and fax.
Route inquiries to related department where relevant.
Investigate customer distribution complaints with warehouse.
Handle customer complaints and disputes; investigate root causes and inform customers of outcomes.
The Successful Applicant
The successful candidate must possess a strong "can do" approach whilst having the ability to work both autonomously and within a team. A high standard of attention to detail and time management skills are imperative along with the ability to provide a high level of Customer Service to both clients and to internal stake holders. The working environment is a collaborative one where team spirit and open, honest communication is encouraged.
What's on Offer
What's in it for you: The passionate team are extremely down to earth. This position is dynamic and varied, it will suit a go getter who values the impact and importance of the secretarial function. As well as a competitive salary, you'll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. You will be trusted, respected, and considered by everyone, knowing your difference will make the difference.