AddressThe Customer Service Representative will oversee the Customer Service , ensuring the delivery of high-quality service to customers. This role involves driving sales, following up and converting leads into sales, developing service strategies, handling escalated issues, and collaborating with other departments to enhance the customer experience.
Key Responsibilities:
- Sales Conversation: Leading and driving sales, creating channels for communication for customers or potential clients, and converting to sales.
- Customer Service Strategy: Develop and implement Customer Service policies and procedures to enhance efficiency and customer satisfaction.
- Performance Metrics: Monitor and analyse Customer Service metrics to identify trends and areas for improvement.
- Interdepartmental Coordination: Work with production, logistics, sales, and other departments to ensure customer requirements are met and issues are resolved.
- Customer Feedback: Collect and analyse customer feedback to identify opportunities for service improvements and product enhancements.
- Reporting: Prepare regular reports on Customer Service activities and performance for senior management.
- Continuous Improvement: Identify and implement process improvements to enhance the Customer Service experience.
In addition to remuneration, a performance bonus will be given based on sales and ability to drive improvements. Looking for someone who is self-motivated, wanting to take ownership and be reward for it.
