AddressYour main responsibilities will include:
- Liaise with warehouse and production staff to ensure that all deliveries are made in a timely manner
- Key all phone, fax and email orders within agreed service levels and company guidelines and procedures
- Contact customers to increase orders less than the Minimum Order Value or advice of MOV charge and record results
- Provide level 1 technical support to our customers. More difficult queries are to be forwarded through the correct channels
- Actively support the Sales and Management team with any information or customer related requests or issues
- Inform warehouse of any special requirements on customer orders
- Action credit, return goods and pricing requests to customers in accordance with company procedures and take the corrective action if necessary to prevent re-occurrence
- Provide ongoing administration support and supply SDS's to customers.
- Actively suggest process improvements with a view to improving the levels of service to our customers.
- Maximise company revenue by ensuring backorders and claims are processed in a timely and accurate manner
- Action credit and RGR requests the same working day
- Utilise existing technology and resources, create new processes and examine structures to improve efficiencies with Customer Service Functio
- Minimise customer order keying errors and take appropriate action to ensure no further errors occur
- Meet telephony service levels (GOS)
- Meet abandonment rate targets
- Ensure roster adherence to shift and break times
- Identify upselling opportunities and maximise revenue
Required Profile
- Customer service contact centre experience is essential
- Knowledge in Customer Service and sales processes
- Demonstrated people skills
- Demonstrated PC skills (SAP, Excel, Word, Power Point)
- Work constructively with team members to develop relationships that deliver agreed outcomes
- Develop and promote advancement of ideas/ innovation
- Ability to multi-task
- High attention to detail and be to highlight anomalies
- Able to work in confidence and with minimal supervision
- Able to meet deadlines and organise work priorities
- Demonstrated verbal and written communication skills
- Competent decision making skills
- Negotiation skills
Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.
We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €11.5 billion, of which 2.6% allocated to R&D for 1,800 researchers in 16 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Reaching far beyond your discoveries!
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
Visit our LinkedIn ,Youtube , X , Facebook ,Instagram
Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.
We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €11.5 billion, of which 2.6% allocated to R&D for 1,800 researchers in 16 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values - Solidarity, Performance, Simplicity, Empowerment, and Inclusion - and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Reaching far beyond your discoveries!
The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.
Visit our LinkedIn ,Youtube , X , Facebook ,Instagram
Job Segment: Customer Service Representative, Call Center, Warehouse, Supply, Customer Service, Manufacturing, Operations
