AddressCustomer Service Representative – Part-time OR Full-time
We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team! Dive into a culture that values people and growth, offering endless opportunities for your career.
As a Customer Service Representative, you'll play a key role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll handle product orders, track deliveries, address technical queries, and manage credits via phone, email, and webchat.
We are now taking Expressions of Interest for both Part-time and Full-time positions. Please specify your preference and availability in your application.
About what we are looking for:
- Agile and Dynamic Approach: Successfully able to balance various systems, and processes in a fast-paced Customer Service environment.
- Effective Communication: Clearly communicate key information to internal teams.
- Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to Customer Service and uphold high customer satisfaction standards.
- Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
- Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.
Key benefits of working in this role include:
- Operating Monday to Friday (NO WEEKENDS!), with closure during National Public Holidays off and over Christmas/New Year (guaranteed time off)
- Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus half-hour lunch break
- Free on-site car parking
- Probation to be spent getting up-to-speed with all things Laminex, and flexibility for rotational work-from-home days once fully skilled
- Modern ergonomic office fit-out at our Melbourne Showroom and Warehouse based in Tullamarine with a hybrid structure
- Experience Program providing access to great staff discounts, recognition and health and wellbeing
- A commitment to fun team engagement activities, along with awards and rewards for recognising above and beyond performance and behaviours
All CVs will be reviewed during the week of 1st July, so please keep an eye on your emails during that time.
Shape the future of Customer Service with Laminex. Join us on this exciting journey by sending in your application!
