AddressCareers that Change Lives
Bring your passion for people, technology, and exceptional solution focused Customer Service to Medtronic! Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our fantastic Neuromodulation and Pelvic Health team and truly make a difference!
A Day in the Life
At Medtronic, we strive to ensure patients living with our Neuromodulation and Pelvic Health neurostimulators feel confident and competent in managing their device so they can live their lives to the fullest. Our Patient Services Team are critical partners for our field clinical teams in providing this device support to our patients and their careers.
We are seeking a candidate who prides themselves of delivering Customer Service excellence and is passionate about helping patients. Based in Sydney Head Office in Macquarie Park, this is a 13-month maternity leave contract role that will have opportunities for working from home several days per week once fully trained and signed-off.
- Represents company to patients, answers product-related questions, and when necessary, may connect patients to appropriate support or field staff.
- Provides technical support service to patients by troubleshooting technical device issues/errors.
- Report product related complaints.
- Maintains comprehensive knowledge of Medtronic products and services.
- Utilizes company policies and procedures while providing world class Customer Service.
- Researchers, tracks, and provides problem resolution to issues and communicates to the appropriate internal or external customer.
- Determines corrective course of action in problem situations, balancing patient satisfaction and financial costs.
- Properly escalates problem situations that may impact patient satisfaction and or revenue.
- Brings forth best practice ideas and process improvements.
- Participates in continuing education programs/sessions to remain abreast of product knowledge (both existing and new products).
- Provide Patient Support to businesses in following areas, but not limited to product/technical knowledge and process expertise.
- Provide Patient education and support on our devices and therapies that is accurate, thorough, and timely.
Must Have:
- Bachelor's degree
- Minimum 2 years experience in patient support or Customer Service setting
- Strong customer focus skills (solution focused mindset, empathy, flexibility)
- A keen interest and aptitude for technology
Our Offer:
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and superannuation.
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.
We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Māori people.
Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.
