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SalaryAbout the Role
We're on the lookout for an adept professional with a passion for Customer Service to join our team as a Service Coordinator. In this role, you'll be instrumental in delivering top-notch service for a International Luxury Manufacturing Company to it's Customers, Retailers, and Service Agents.
Key Duties and Responsibilities:
- Thoroughly investigate and address telephone enquiries, ensuring each customer's needs are met
- Handle written correspondence from customers regarding complaints or enquiries with care and attention
- Collaborate with Technicians to resolve repair issues efficiently, updating both customers and the systems
- Work closely with the Spare Parts Department as required.
- Ensure prompt handling of all incoming telephone calls
- Complete all work orders, requests, and quotes within a 24-hour time frame
- Respond promptly to all emails and telephone enquiries within 24 hours
About you:
- Previous experience in Customer Service, Hospitality, Administration
- Fantastic communication skills, both verbal and written
- Strong proficiency in time management, ensuring tasks are completed efficiently
- Highly motivated with a proactive approach to problem-solving
- Exceptional ability to handle complaints with professionalism and empathy
- Demonstrated skills in building and maintaining strong customer relationships
Kindly note that this is a permanent position available exclusively to Australian Citizens or Permanent Residents.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
