Address
Form of workCustomer Service Advisor – Dandenong South/Hybrid
Make Your Mark. Shape Your Future.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, Hustler®, CUB CADET®, STANLEY® and Rover®
The Job:
As a Customer Service Advisor you are responsible for ensuring that sales information and order expectations of Stanley Black & Decker’s customers are met. This role will be dealing directly with internal and external stakeholders with an overall focus on Customer Service excellence and order accuracy.
In this role, you will get to:
- Deal directly with technical and general queries from our dealers either through telephone, electronically or face to face if required
- Keep precise records of discussions and correspondence
- Offer written information to dealers and analyse situations to resolve their enquiries
- Process compensation and refunds
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it.
You also have:
- A passion for building relationships with internal and external stakeholders
- The ability to liaise with a variety of different type of people of people including dealerships and customers
- Exceptional communication and problem solving abilities
- The ability to work on your own with minimal supervision and actively as part of a team
- The ability to be onsite at Dandenong South OR Wacol Qld 3-4 days a week.
The Details:
- Competitive salary
- Discounts on Stanley Black & Decker tools and other partner programs.
- Additional Parental Leave Benefits
- Access to LinkedIn Learning
And More:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
