AddressAbout us
We are an innovation leader in food import, manufacturing and distribution to food service, QSR franchises, national supermarkets, meal kit providers and multinational food operators. We believe that our success starts with our team, which is why we are looking for a new Customer Service Representative to join us for an immediate start. If you are passionate about providing top-tier business customer support and are ready to make a significant impact in a growing company, please submit your resume and a 1-page cover letter to the attention of “The COO” outlining your experience and why you’re our ideal candidate. www.entyce.com.au
Qualifications & experience
- Proven customer support experience or experience as a client Service Representative
- Strong phone contact handling skills and active listening skills
- Advanced familiarity with MS Office, ERP/CRM systems and practices- Netsuite would be advantageous
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively
Tasks & responsibilities
- Reporting to the General Manager National Operations, you will be a part of an experienced Customer Service Team
- Processing of orders that meet the various time constraints of our warehouse and logistic providers
- Effective and accurate communication with warehouses and logistics providers
- Ensure that we meet our customer requirements, delivery in full and on time
- Escalate any issue that will impact the fulfillment of customer orders
- Development of effective business relationships with internal team members and third party providers
- Weekly review of transport and warehousing invoices for accuracy
- Mixture of daily administrative tasks required that will assist in supporting other members of the entire team
- Collaborate with other team members to ensure consistency in service and addressing customer needs with additional tasks as required
Benefits
- Competitive salary package
- Opportunities for professional growth and advancement
- World class offices and amenities
- Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives
