AddressCustomer Service Representative - Targeted: Aboriginal & Torres Strait Islander People - (2400142)
Applications open to Aboriginal & Torres Strait Islander people
A role where you can climb higher | Access to cultural leave
Full Time, permanent role starting at $77,210 + 11% super
About the Opportunity
As a Customer Service Representative (CSR), you will play a key role in representing the City of Adelaide (CoA), as the first point of contact to our many and varied customers. You will deliver excellent experiences to customers contacting us by phone as well as some in-person and email contact.
You will enrich the customer experience by providing positive, meaningful and relevant suggestions and referrals to help us create a city everyone can enjoy.
Some of the things you will see yourself doing with us are:
Providing professional Customer Service in our call centre.
Providing occasional face-to-face Customer Service at our front counter.
Responding to email and other written correspondence as required.
Eligibility
This recruitment process is only open to Aboriginal and/or Torres Strait Islander people to support diversity within CoA, in line with the actions within our Stretch Reconciliation Action Plan. Under the section 65 of the Equal Opportunity Act 1984 (SA) we are able to conduct Targeted Recruitment for Aboriginal & Torres Strait Islander people.
CoA demonstrates its ongoing commitment to reconciliation in a number of ways, for more information, please have a look here.
Why join our team as a Customer Service Representative?
CoA provides you with a great opportunity to build your career, while having a genuine impact on our city and our communities. As a Capital City Council, we have wide-ranging responsibilities that impact everyone who visits, works and plays in the City. As a CSR, you will be assisting customer queries, which will expose you to the many different services that Council provides. This includes everything from community wellbeing to urban planning, events to infrastructure, lifestyle experiences to heritage, corporate services and many more.
Instead of hearing it from us, here is what some of our employees who have branched out into other areas have to say:
The Customer Centre is the place where you can grow and develop as a person and a professional, in a nurturing environment. It is fast paced, rewarding and enables you to learn about all pockets of council (I did not realise we did so much!). I started as a trainee Customer Representative and was fortunate to be kept on as a full-time employee (hard work pays off)! From there, I had the opportunity to step into a Customer Advocate position, and through the skills I learnt, I now work in the People Safety and Wellbeing Team where our staff are my customers! ~ Chelsea
I have been with the City of Adelaide for 5 years, and in that time, I have had the opportunity to work in 3 different roles. I started in the Customer Centre as a Customer Service Representative which allowed me to gain knowledge of the wide variety of services council provides to the community. There are always innovative projects and exciting events happening in the City of Adelaide, and working in the Customer Centre means finding out about everything that is going on. I am now in the role of Community Engagement Support Officer, providing support to different areas of council to consult with the community on a variety of future projects. ~ Amy
For more information about what it’s like to work for the City of Adelaide, including the benefits, please visit www.cityofadelaide.com.au/careers
About You
To be successful in this role you will have:
Demonstrated experience in delivering a high level of customer satisfaction in a Customer Service environment.
Previous call centre experience would be highly desirable, however we would also love to hear from you if you have fast-food, hospitality or retail experience too!
Demonstrated ability to plan and operate efficiently, and under pressure to complete work.
Excellent verbal and written communication skills with the ability to manage challenging clients and situations tactfully and sensitively, and sound numeracy skills.
About Us
Located in the geographic heart of Kaurna Country, the City of Adelaide celebrates its cultural heritage, unique natural surrounds and structures its footprint in a way that allows it to adapt to the changing needs of the community and a dynamic global landscape. Our focus is on our community’s wellbeing and quality of life - investing in city improvements and on future planning, so we continue to design a liveable city where future generations can continue to live authentic and meaningful lives. This is an exciting opportunity to join our team and be a bigger part of our amazing city!
The Customer and Marketing Team supports extraordinary customer experiences, celebrates our city through the delivery of creative and digital services, and enhances our reputation by promoting our achievements and initiatives.
To see one of the many ways we embrace your culture, please watch this video.
At the City of Adelaide, we thrive in an environment that is welcoming, inclusive and safe, and celebrates difference. We value and embrace our diverse perspectives and recognise the value diversity has in fuelling innovation and enabling brilliant experiences for our diverse community.
For Further Enquiries & How to Apply
All enquiries regarding this position will remain private and confidential and can be directed to Anh Le on 08 8203 7931 / Karen Crompton on 08 8203 7109.
Please submit a Resume, and a Cover Letter covering the four ‘About You’ dot points above, addressed to Anh Le, Team Leader, Customer Centre. In your application, please specify whether you identify as Aboriginal or Torres Strait Islander.
Please review the position description prior to submitting an application by following the prompts to apply.
Applications close at 11.59pm, 4 March 2024.
Please be advised this is a full-time, permanent opportunity with a starting salary at the Level 3 Classification commencing at $77,210 + 11% superannuation.
We encourage Aboriginal and Torres Strait Islander People, and people living with disability to apply.
We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you require assistance with our recruitment process, you are more than welcome to connect with our People Services team on (08) 8203 7333 or recruitment@cityofadelaide.com.au. Please note, applications received via this email will not be considered.
Position Description: Click here
Primary Location: Adelaide - CBD
Job: Customer Service Representative
Program: CUSTOMER & MARKETING
Employment Status: Permanent
Hours of Work: Full-time
Job Posting: 19/02/2024, 7:37:40 PM
Unposting Date: 04/03/2024, 7:29:00 AM
