Customer Service Representative

Permanent opportunity. Leader in the Real Estate industry with a strong brand presence.

• Permanent full-time opportunity
• 3-4 days WFH after training period
• Ongoing learning and development opportunities

About the Company

ASR Recruitment has partnered with a leader in the Real Estate industry who are deeply committed to their values, placing their customers at the forefront of everything they undertake. They are presently seeking a Customer Service Representative to join their team on a permanent basis.
About the Role

This is a rewarding opportunity for a Customer Service Professional to drive Customer Service activities across the business, including building rapport and trust with customers through open communication, assisting with incoming enquiries, and triaging incoming calls and directing to the appropriate internal contact.
You will be responsible for, but not limited to:

• Documenting contact notes in the internal system.
• Triaging calls and directing them to the correct internal contacts.
• Providing timely responses to customer enquiries by telephone, ensuring that good customer relations are maintained.
• Providing other support functions to the internal team as required.

About You

• You have proven experience working in a high-volume call centre environment
• You have strong written and verbal communication skills
• You have strong attention to detail and excellent problem-solving skills
• You have an interest in Real Estate
• Proven expertise in managing traditional and digital marketing activities.

For a confidential discussion about this opportunity, please reach out to Laila Hoy on 0413 778 084 or email lh@asr.com.au.
At ASR our mission is to create exceptional experiences for our job seekers while maximising your career potential and helping you identify, prepare for and secure the best possible new opportunities.
Authentic – the consultants at ASR commit to always speaking honestly and openly to talent about their suitability for existing opportunities, potential future opportunities and ways to maximise their ability to secure the ideal role they desire.
Scrupulous – we are focused on the details, from the presentation of your resume to the alignment of your values with our client’s culture, and helping you prepare to present yourself in the best possible light. The focus is on making your job search the best possible experience.
Reputable – Our Consultants are experts within their markets and have a deep understanding of their chosen field and their client’s businesses. Our longstanding relationships with employers include local enterprise, SME’s and product companies, Professional Services, Government, Banking, Education, Technology, Construction, Mining and Industrial Sectors.
Our market intelligence, relationships with some of the best employers in the Newcastle market, knowledge of the best way to approach and secure opportunities and the most effective way to manage your personal brand, all form a candidate service model that sets us apart from the competition.