Address
Form of workAbout Coerco
Established 30 years ago, Coerco is a successful manufacturer of high-quality Liquid Management Solutions for the Agriculture and Mining industries, with facilities located in Dalwallinu, Malaga, and Bunbury. It has experienced exponential success since inception, with both organic and acquisitive growth, and is now embarking on an exciting new phase in the company’s history. In line with this growth, and the strong Customer Service focus of the Company, we are now looking for an additional Customer Service Representative.
Our Offer to You
- A competitive remuneration package with opportunity for progression!
- A happy, diverse, and progressive work environment founded on the strong organisational values of Care, Innovate and Thrive.
- Access to a world class Employee Wellbeing Program
- Thorough product and process training, and company orientation
The Role
You will belong to the Customer Service team, manage a low volume reception and manage inbound enquiries by phone, email, and the website. You will be responsible for ensuring the customer’s enquiry is dealt with in an efficient and effective manner, escalating issues as required.
You will have exemplary Customer Service experience and strong interpersonal skills, be computer literate and be able to work under pressure.
Responsibilities
Your responsibilities will include, but not be limited to:
- Answering inbound phone calls, qualifying the call, and transferring to the relevant employee
- Managing the reception (low traffic)
- Qualifying website enquiries and handing over to the relevant sales personnel
- Outbound Post Sales customer calls
- Process sales orders
- Conduct spare parts sales
- CRM and Database management
- General administrative support as required
