Address
Form of work
SalaryCustomer Service Representative
Full Time
$65k + Super
Immediate Start
Location: Melbourne CBD
Join our client in the thriving luxury watch industry as a vibrant and professional Customer Service Representative. Take on a crucial role in providing exceptional support to their valued customers. This position is centered around prioritising customer needs, offering assistance, and ensuring a positive engagement. As the friendly voice and email correspondent, you'll be instrumental in helping customers with inquiries, providing product information, and resolving any issues that may arise.
Key Responsibilities:
Customer Service Excellence:
- Engage with customers in a friendly and professional manner, addressing inquiries and providing helpful support.
- Collaborate with various teams, especially the sales team, to assist with their queries and enhance overall customer satisfaction.
- Support customers utilising Retail Portals, encouraging their efficient use.
- Craft professional emails and utilise templates for effective communication.
- Handle complaints with tact, offering appropriate solutions and alternatives.
- Acquire in-depth product knowledge to communicate effectively with customers.
- Assist in transaction processing, including data entry and processing watch repairs.
- Contribute positively to the overall functioning of the Customer Service department.
To thrive in this role, you should possess:
- People-oriented and adaptable nature with excellent problem-solving skills.
- Strong written and verbal communication skills for effective email correspondence.
- Confidence and a pleasant demeanor on the telephone.
- High degree of accuracy in tasks.
- Good computer knowledge and keyboard skills.
- Team player mindset.
- Ability to multitask, prioritise, and manage time effectively.
- Capacity to independently acquire and retain product knowledge.
- Proactive work approach, promoting a positive atmosphere for both customers and colleagues.
