Customer Service Representative

Customer Service Representative
Full Time 
$65k + Super 
Immediate Start 
Location: Melbourne CBD

Join our client in the thriving luxury watch industry as a vibrant and professional Customer Service Representative. Take on a crucial role in providing exceptional support to their valued customers. This position is centered around prioritising customer needs, offering assistance, and ensuring a positive engagement. As the friendly voice and email correspondent, you'll be instrumental in helping customers with inquiries, providing product information, and resolving any issues that may arise.

Key Responsibilities:
Customer Service Excellence:

• Engage with customers in a friendly and professional manner, addressing inquiries and providing helpful support.
• Collaborate with various teams, especially the sales team, to assist with their queries and enhance overall customer satisfaction.
• Support customers utilising Retail Portals, encouraging their efficient use.

Communication Expertise:

• Craft professional emails and utilise templates for effective communication.
• Handle complaints with tact, offering appropriate solutions and alternatives.
• Acquire in-depth product knowledge to communicate effectively with customers.

Administrative Support:

• Assist in transaction processing, including data entry and processing watch repairs.
• Contribute positively to the overall functioning of the Customer Service department.

Qualifications:
To thrive in this role, you should possess:

• People-oriented and adaptable nature with excellent problem-solving skills.
• Strong written and verbal communication skills for effective email correspondence.
• Confidence and a pleasant demeanor on the telephone.
• High degree of accuracy in tasks.
• Good computer knowledge and keyboard skills.
• Team player mindset.
• Ability to multitask, prioritise, and manage time effectively.
• Capacity to independently acquire and retain product knowledge.
• Proactive work approach, promoting a positive atmosphere for both customers and colleagues.

If you are ready to make a positive impact and grow with a globally recognised brand. apply now to embark on a rewarding career journey.