Customer Service Sales Consultant

• Inbound Sales Contact Centre, no prior call centre experience required
• Permanent Full-time positions, Salary of $62,613.72 plus 11% super
• Mile End location with work from home opportunities

Your new opportunity

Due to internal movement, an exciting opportunity has arisen to join RAA's local friendly Retail Sales Team. We're looking for people who want to start their new career within a call centre environment where you will create memorable experiences for our members. To be successful you will have a drive to succeed and the ability to provide excellent service over the phone while multi-tasking with computer systems.

Our Retail Sales Consultants provide immediate and effective solutions to our members, coupled with achieving brilliant sales targets together with:

• Take inbound calls from our members and potential customers.
• Ensure quality conversations to identify customer needs and offer best solutions.
• Utilise procedures and guidelines to make good business decisions for RAA and our members.
• Become multi-skilled and able to provide information to new and existing members about all of RAA's extensive products including Insurance and Road Service.

We pride ourselves on ensuring our staff succeed, and as such, RAA will provide a thorough and structured training program. The role will be commencing Monday April 8th which will include 2 weeks full-time training of system and product knowledge.

Hours

Our contact centre is open Monday - Friday between 8am to 6pm (you'll work on a rotating roster during these hours- shifts are 8 hours with opportunity for overtime) as well as some rostered and optional overtime Saturday shifts between 9am to 12pm.

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

• Ability to build rapport with members and teammates.
• Team player with the willingness to learn and grow.
• Solid attention to detail and the ability to multi-task.
• Proficient with the use of computers.
• Strong communication skills both verbally and in writing.

About us

As one of the state's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home and travel services to more than 815,000 members.

In our vision to make life better for members and better for our community, we're also elevating our offering to include electric-vehicle charging, Solar and Battery and more. We've been innovating since 1903, and we're excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We're also one of the state's largest employers (and growing!), with more than 1400 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too - but all still proudly SA-based.

Benefits

To ensure our employees feel valued, empowered, and supported we provide a range of employee benefits including:

• Flexible Work Arrangements including working from home after probation period.
• Sales Rewards Program with the ability to earn additional income.
• Free RAA Premium Road Service.
• Ongoing Training & Development Opportunities & Study Support Program.
• Access to our Member Benefits program.
• Generous discounts on all RAA products.
• 12 weeks paid parental leave.
• On-site Cafe with Barista.

How to apply

To Make a Move That Matters and work for a passionate South Australian organisation with members at heart click 'Apply' to submit your application by: 9am Friday March 22nd.

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

We are committed to building a workplace that's diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.