Customer Service Specialist

Westpac

To become number one for Customer Service

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

As well as job flexibility and the financial benefits for being part of the Westpac Group (like great banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in community projects as a paid volunteer to help us give Melbournians even more reasons to love their city.

• 🛟 Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 👥 Collaborative Issue Resolution
  

  Collaborate with other people or teams to resolve complex customer issues

• 👍🏼 Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• ✍🏼 Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙 Verbal communication
  

  Speaks clearly to convey information effectively to a target audience