AddressOur client specialises in Driver Assistance Systems, offering drivers innovative safety support features including automatic emergency braking, lane keep assistance, cruise control, cross traffic detection, park assistance, blind spot detection, and more.
With a rapidly growing presence across SA, NSW, QLD, VIC, and now expanding in Perth, WA, our client is at the forefront of redefining safety standards in the automotive industry.
Position Overview:
Our client is seeking a dedicated Customer Service Specialist to join their team in Perth, WA. As a Customer Service Specialist, you will play a pivotal role in ensuring exceptional customer experiences by providing support, resolving inquiries, and coordinating service appointments for their Technicians.
Responsibilities:
- Liaise with partnered Repairers & Insurers to facilitate seamless communication and collaboration.
- Respond promptly and effectively to incoming phone calls and emails, addressing customer inquiries and concerns.
- Coordinate service appointments for local on-road Technicians, ensuring high standards of Customer Service and technical support.
- Convert quotes to work orders and process daily invoices with accuracy and efficiency.
- Assist with special projects and ad hoc duties as required to support the operations of the team.
- Maintain strong relationships with local repairers, insurance partners, and industry bodies.
- Genuine interest in motor vehicles and a passion for automotive technology.
- Excellent interpersonal skills with the ability to build rapport and drive solutions for customers.
- Strong problem-solving abilities and the capability to simplify complex issues for customers.
- Demonstrated motivation to achieve and exceed targets in a Customer Service environment.
- High interest in continuous learning and generating innovative ideas.
- Prior experience within a dealership, motor vehicle body repair center, or insurer is advantageous.
- Ability to complete administration and paperwork accurately and comprehensively.
- Competency to work independently and take ownership of tasks until resolution.
- Positive attitude, self-motivation, and flexibility to adapt to changing priorities.
- Strong commitment to providing exceptional Customer Service with excellent written and verbal communication skills
For further information on this role, please contact Amy Feakes on 0482 099 ***, quoting reference number AA7520. Resumes and applications can be sent to ****@autorecruit.com.au
Additional information
- Growing & successful business
- Great career progression
- Perth location
