Address Our client is seeking a Customer Support Specialist who thrives in a dynamic, fast-paced environment. This role is perfect for someone who loves helping and supporting customers, specialising in Term Deposits. The successful candidate will be part of a customer-centric problem-solving team, filled with great energy and a can-do attitude. This is an opportunity to contribute to something different in Australian banking, challenging the status quo in a market dominated by major banks.
6 Month contract with potential for permanent work after
Melbourne CBD Location
$32 + super per hour
Join one of the fastest growing new banks in the world
Work within a diverse workforce and collaborative culture
Opportunity to make a difference in Australian business banking
What sets this company apart:
Our client is not just another bank; they're revolutionising Australian SME business banking. They've grown significantly over the years, making them one of the fastest-growing new banks globally. Their success lies in their values - accountability, performance, teamwork, trust - which they live by every day. They believe in empowering their people to make decisions, take ownership, and have their say. They are passionate about attracting, embracing, and celebrating diverse talent. Their unique differences make them collectively stronger, creating an environment where everyone belongs.
What you'll do:
As a Customer Support Specialist, you will be at the forefront of customer interaction, providing exceptional support and solutions.
Handle incoming customer queries related to accounts and other banking matters
Maintain customer files ensuring thorough contact notes are made in the administrative interface
Uphold the highest Customer Service standards regardless of context
Manage general administrative matters relevant to the position and team as required
Perform basic manual or technical duties
Execute defined data entry/inquiry tasks
Answer enquiries using a general knowledge of the services provided
What you bring:
The ideal candidate for this Customer Support Specialist role brings along a unique set of skills. You are quick to learn and adapt, thriving in regulated environments like insurance or finance.
Experience working in a contact centre is preferred
Experience in a regulated environment such as insurance or finance is highly desirable
Outstanding verbal & written communication skills
Proven problem-solving abilities with keen attention to detail
Friendly and proactive approach towards work
To apply please click apply or call Ali Alpe on +61 3 8628 2166 for a confidential discussion.
Our client is seeking a Customer Support Specialist who thrives in a dynamic, fast-paced environment. This role is perfect for someone who loves helping and supporting customers, specialising in Term Deposits ...
