Customer Service Specialist - Diabetes Technical Support

Australasian Medical and Scientific Limited (AMSL) and New Zealand Medical & Scientific (NZMS):

At AMSL and NZMS, we are committed to our mission of revolutionizing diabetes care and management. As subsidiaries of Dexcom, a global leader in CGM technology, we provide patients and healthcare professionals with innovative solutions to help manage diabetes. Our partnerships with top medical device, pharmaceutical, and scientific innovators allow us to offer life-changing products and services to our customers. As a member of our team, you'll be at the forefront of healthcare innovation, working with cutting-edge products that make a real difference in people's lives. 

Be a part of our dynamic team as a Customer Service Specialist

We're on the lookout for a friendly and customer-focused individual to join our team as a Customer Service Specialist. In this role, you'll be responsible for providing exceptional Technical Support to our customers, troubleshooting technical issues, and finding effective solutions to their needs. We're a values-driven company, so you'll need to go above and beyond to maintain our reputation for outstanding customer support. If you're passionate about making a positive impact on people's lives and providing exceptional Customer Service, we'd love to hear from you!

We're excited to offer you the following amazing opportunities:

• Work in a hybrid arrangement where you'll enjoy the best of both worlds: working from home most of the time and spending one day a week in our lovely Chatswood office!
• Work with us full-time (38 hours per week) and receive a competitive salary of $60,000, plus penalty rates, superannuation, and exciting bonuses! You'll be rewarded for your hard work and dedication and can grow your career with us. 
• At our company, we understand that life happens outside of work. That's why we offer flexible shifts on Tuesday to Saturday:  3pm - 11pm. allowing you to work and still have time for your personal pursuits.
• Become part of a welcoming and inclusive workplace that prioritizes your wellbeing. Take advantage of our generous leave entitlements to ensure a healthy work-life balance. We believe that a happy team leads to happy customers, and we strive to create a supportive environment where everyone can thrive.

Your Day-to-Day:

• As a valued member of our team, you will develop a deep understanding of Diabetes and all the amazing products we offer to support our customers.
• You will provide outstanding Technical Support to customers through phone or email and troubleshoot any issues they may have.
• You will have the ability to understand customer needs and go above and beyond to provide effective solutions that meet those needs.
• Your interactions with customers will be documented in our CRM and internal systems to help us continue to provide exceptional service.
• You will submit complaints to manufacturers to ensure that reporting guidelines are met, which will help us to continuously improve our products and services.
• Most importantly, you will maintain a positive attitude and be passionate about helping people improve their quality of life. Your dedication to this mission will make a real difference in the lives of our customers.

Qualifications We Value:

• While experience or studies in the medical industry is preferred, we welcome applicants from diverse backgrounds and experiences. 
• You'll need to be up-to-date with the latest technology trends and be able to troubleshoot technical issues with ease. This includes having a good understanding of apps, smartwatches, and major smartphone models.
• Joining our team requires a flexible and adaptable attitude, along with excellent relationship-building skills to connect with our valued customers, peers, and colleagues in a dynamic and fast-paced work environment.
• Most importantly, you should understand the importance of our work in improving the lives of those living with diabetes. 

Are you ready to be a part of something bigger than yourself? At AMSL and NZMS, we're more than just a company. We're a global community of passionate individuals who are dedicated to transforming diabetes care and management. With our state-of-the-art products and technologies, we're making a real difference in the lives of those living with Diabetes. Join our team and be a part of a movement that's changing the world for the better!