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Form of work
SalaryWho are we?
We are a Global Leader in Customer Service Excellence, and provide Customer Service on behalf of our clients. We work behind the scenes operation representing many of the brands and organisations you know and love! We strongly believe in investing in the future and from promoting from within. As a part of our team you will have access to career pathways and ongoing development, putting you first and giving you tools for success! We pride ourselves on a culture rich in diversity, openness and integrity.
About the role
As a Customer Service Specialist, you are representing a Government department as the frontline of the business. You will be tasked with handling both general and complex enquiries while using your excellent communication and problem solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of Customer Service.
Key Role Details:
- Hourly rate of $26.77 + Super
- Monthly incentives of up to $480
- Full time - 38 hours per week
- Part Time - 4 day work week! 30 hours
- April/May Start Dates
- Full time paid training
- Monday to Friday rotating roster of 7am - 8pm. No weekends!
- Centrally located in the heart of Brisbane, 100 metres from Central Station
Who are you?
You believe quality Customer Service is paramount when dealing with customers. No call centre experience necessary but Customer Service skills are a must!
- Must be an Australian Citizen and at least 18 years of age
- Eager to work towards goals and targets
- Confident and capable in using computers and systems
- Passionate about Customer Service
- Keen to learn new skills and refine existing ones too
- Excellent verbal and written communication skills
What's in it for you?
- Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
- Engaging and comprehensive paid training.
- Business provided Cert III program, get paid to learn valuable skills!
- A diverse and inclusive work environment
- Concentrix + Webhelp calendar of events
- Fantastic amenities: Shared employee space with Chill Out Zone, Table Tennis and PlayStation, Onsite 7-11, free barista-style coffee and fruit baskets delivered weekly
If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, APPLY NOW!
*Applicants must be at least 18 years of age and pass a police check and other pre-employment checks*
Concentrix + Webhelp is an equal opportunity employer.
Being an equal opportunity employer means that Concentrix + Webhelp provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.
