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Form of workAFS Logistics is one of Australia’s largest Independent Logistics Services Company’s.
For over 29 years we have provided customised Logistics Services Solutions that help our customers and carriers reduce costs and increase efficiencies by providing high level expertise and technology.
We have an extensive loyal customer portfolio and have been experiencing rapid growth.
Provide an outstanding customer experience over the phone and via email for your dedicated customers by facilitating their freight and logistic needs.
The hours required for this role are rotating between 8.00am and 6.00pm, Monday to Friday.
Key functions of the Role are:-
- Dealing with a range of customers, carriers and key stakeholders, this fast-paced role combines inbound and outbound calls as well as significant email communication
- Provide regular informative updates for all open enquiries (using Salesforce)
- Customers
- Carriers
- Internal Stakeholders
- Investigate issues and promptly escalate and collaborate with the Customer Service Management and Account Management team to proactively resolve freight issues
- Organise bookings and coordinate controlled returns
- Develop, maintain & circulate Customer Service reports as required
- Proactive reporting
- Assist other team members as required
Why work with us?
- Competitive Salary
- Opportunities for training and development
- Great team environment
- Onsite parking
To be successful for this exciting opportunity you must demonstrate: -
- Prior experience in the Transport/ Logistics industry strongly preferred
- Proven Customer Service experience in a call centre environment (strongly preferred)
- Excellent communication skills and the ability to build trusted relationships with customers
- Excellent phone manner
- Passion for Customer Service
- Problem solver / Solution focused
- Strong Team Player
- Excellent time management and organisational skills
- Intermediate MS Office suite skills
- Salesforce experience desirable
