Customer Service Team Leader Lakes Entrance Aquadome

We Are East Gippsland ShireLive and work in East Gippsland and you'll be surrounded by ski fields, high country, national parks, incredible surf beaches and marine parks. At East Gippsland Shire Council, we can offer you a rewarding opportunity to grow your skills and build a career with us while servicing the community through our Recreation Centres.If you want to combine your passions for Customer Service and the water and take on this rewarding Team Leadership opportunity, this might just be the perfect role for you.The OpportunityAs the Customer Service Team Leader, you’ll play a vital role in ensuring a seamless experience for all members of the community when attending the Lakes Entrance Aquadome.Using your strong relationship building skills and leadership experience, you’ll be an integral team member and help drive a strong culture at the Aquadome. You’ll do this by leading your team of experienced Customer Service professionals to continue to strengthen our services, build on their individual skill sets, and provide outstanding customer experiences.This is a full time, permanent position and is based at the Lakes Entrance AquadomeThings We’re Proud OfMonthly ADO scheduleOpportunities for professional development including study assistance.14 weeks paid parental leave.Annual leave loadingEmployee Assistance Program and Social ClubGreat work-life balance, so close to great holiday destinations, beaches, mountains, parks, and lakes.Work on a banded salary that increases annually to the top end of the band.Discounted memberships to our recreation centresThings You’re Proud Of (Key Selection Criteria)Experience in leading a staff team.Extensive Customer Service experience in a merchandising, café and membership environmentAbility to liaise with all staff customers and suppliers in a professional manner.Ability to problem solves and resolves difficult situations.Ability to maintain and enhance the public image of East Gippsland Shire CouncilStrong focus on customer satisfaction and experience within our recreation centres.Possess genuine interest in Aquatic and Recreation industry.A current, valid Victorian Driver’s licence.If successful, you will need to obtain a current Police Check, Employee Working with Children Check, undergo a pre-employment medical assessment, and hold the qualifications listed in the position description.You must also be legally able to work in Australia.How To ApplyIf this sounds like your next move, apply now, and attach:A cover letter stating why you are interested in the position and what you will bring to the East Gippsland Shire CouncilA current resume which includes your personal details, education, qualifications, and work experienceA statement providing detailed responses to each of the key selection criteria as stated in the position description.Applications close at 11.59pm on the 18th March 2024.Questions? For a confidential discussion about the position or to learn more, please contact Kelly Smart, Lakes Entrance Aquadome Centre Coordinator, on (03) 5153 9500.EGSC is committed to being a diverse and inclusive organisation that supports flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people and people of any age.East Gippsland Shire Council is committed to upholding the Child Safe Standards and has a zero tolerance for child abuse and harm.