Customer Service/Admin Assistant

Service Experts Plumbing & Electrical is a family owned and operated Plumbing & Electrical company with over 25 years' of experience servicing home owners in the South East, Bayside and surrounding areas. 

We are looking for a driven, self motivated and passionate Customer Service/Admin Assistant who wants to join the team and be a part of a growing business that puts their customers first. 

The Role

• Answering inbound calls and online enquiries
• Communicate with customers regarding bookings and upcoming works
• Manage daily workflow to ensure efficiency and high standards of customer satisfaction
• Spreadsheet Maintenance (Google Workspace)
• Scheduling jobs using trade specific software (familiarity with ServiceM8 a bonus)
• Communication with customers after work is completed to deliver an exceptional customer experience
• Support and assist in general administrative tasks as required

What We Offer:

• An attractive and competitive salary.
• Monday-Friday 9AM-2:30PM (Flexible)
• Monthly team breakfast
• Motivated team environment.

Skills & Experience:

• A professional phone manner with excellent communication skills.
• Attention to detail & a positive "can do" attitude.
• A customer focused attitude. We fiercely protect our reputation.
• Ability to keep across all jobs, pending and in progress.
• Be highly organised with excellent time management skills.
• Ability to pick up new skills quickly and maintain accurate information.
• Intermediate to advanced computer skills which include (experience with ServiceM8 Software desirable but not essential)
• Full Australian work rights.

If you are a highly motivated and energetic individual with strong communication skills, who wants to work for a company that truly does deliver a great customer experience, then we would like to hear from you. 

To express your interest in this role 'apply now' via SEEK with your application.

PLEASE NO EMPLOYMENT OR RECRUITMENT AGENCIES