Customer Services Officer Trainee

• Shape your career, reshape WA's energy future.
• More than 35 employee benefits including a recognition and rewards' program.
• Broome – Residential role. 2-year Full Time Traineeship. 
Shape WA's energy future and enjoy a career you can be proud of

It's an exciting time to work in the energy industry, with extensive opportunities for long-term personal and professional growth.

As we deliver energy solutions across the largest geographical area of any Australian power provider, we listen to and work with our communities, our customers and our team. We're responding to the challenges presented by a changing climate and leading the transition to a low carbon, renewable energy future.

We're privileged to work with, live alongside and respect the culture of First Nations peoples who first understood the energy of this land.

Trainee Customer Service Officer - Broome
At Horizon Power, we believe in creating opportunities in our regional communities and to support this, we are offering an entry level Customer Service Officer Traineeship position for a motivated person to join our energetic team based in Kununurra.

As a trainee, you will be guided through your journey by an experienced mentor and be financially supported while you learn, with the successful applicant gaining both working experience and a Cert III qualification at the conclusion of the traineeship. 

Your role will include: 

• Reception duties, including assisting customers with enquiries. 
• General administration duties including email correspondence, photocopying, mail, filing, updating notice boards and data entry. 
• Being involved in our Community Engagement and partnership events 
• Facilitating depot/office and COVID inductions.
• Coordinating property issues and work closely with assigned contractors to complete work.
• Raising Purchase Requisitions in accordance with relevant policies.
• Assisting with the preparation for Cyclones and Emergency Response after Cyclone
• Providing high levels of customer service on a rostered basis through the Horizon Power Distributed Call Centre (DCC)
• Engaging with Aboriginal and Torre Strait Islander through regular visits to communities.
• Complying with Health & Safety Policies and processes.

You will have: 

• Successful completion of year 10 secondary studies.
• Experience using MS Office.
• Ability to plan, work unsupervised and meet deadlines.
• Good time management skills.
• Ability to deal with customers and support in conflict resolution.
• Enthusiastic with a friendly “can-do” attitude.
• Willingness to commit to the length of the traineeship.

Our employees enjoy real rewards and recognition including: 

• Working on impressive renewable energy projects across WA
• Helping to create a connected and thriving WA.
• Paid volunteering days to help your community.
• Access to our award-winning health and wellbeing program
• Flexible working arrangements

Additional information
The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975(Cth), and section 51 of the Equal Opportunity Act 1984 (WA). The position is therefore only open to Aboriginal or Torres Strait Islander applicants.

Our workplace culture is created through every interaction, every experience and everything we do.
Across our organisation, we recognise and reward people and offer work that works with you. We're committed to equality and celebrate the diversity of race, gender, sexual orientation, religion, ethnicity, and all characteristics that make our Horizon Power team so special. We strongly encourage applications from Aboriginal and Torres Strait Islander people.

If you want more amazing reasons of why Horizon Power should be your employer of choice, check our careers page to find out more. https://www.horizonpower.com.au/about-us/careers/.

Are you ready for something that's bigger than a job?

If you're excited about the opportunity to join our Horizon Power team and make a real difference in the energy future of WA, we want to hear from you.

Click 'Apply' below to get started with your application.

Applications close on 3rd of June 2024.

Please note: In some cases, we need to close the advertising earlier than the closing date - so don't miss your chance!