Customer Solutions Consultant

Company description:

At Pacific Blue, together we can create a 100% clean energy future, now.

With over 30 years of experience in renewable generation including wind, solar and hydro as well as a successful retail business selling energy to residential and business customers, Pacific Blue is the first 100% renewable ‘Gentailer' in Australia. We play our part in making clean energy right now and we do it with pride

Job description:

We are looking for a passionate Customer Solutions Consultant to join our Customer Solutions team. Reporting to the Customer Solutions Team Leader, you will be responsible for managing day to day customer enquiries, delivering exceptional customer service, and aiming for first call resolution. We will provide all the necessary training and support to excel in the role.

This is a Full-time fixed term 6 month contract (maternity leave cover) located in the Federal Mills Complex in Geelong North.

The Role

• Customer support through phone, email, and webchat communication to new and existing customers to solve enquiries, with a first call resolution approach.
• Active contributor to the team, suggesting and implementing ways to improve the customer experience.
• Effectively manage complaints through investigations and resolution to continuously improve outcomes and processes

Skills required to be successful

• customer service excellence,
• be able to multi-task between multiple different systems and tasks,
• show resilience and empathy in difficult situations,
• be a real team player,
• be customer-focused - you must enjoy talking to customers,
• have a passion for delivering exceptional customer service,
• have strong written and verbal communication skills and
• have high attention to detail.

Profile description:

Full-time fixed term 6 month contract (maternity leave cover)

We offer:

In this role you will also benefit from:

• Competitive salary package.

• An always-changing calendar of fun events and friendly competitions.

• Generous Leave options that look after your mental health.

• Work and life balance and flexible work arrangements.

• Modern open plan office with ergonomic standing desks.

• A team that is inclusive and supportive.

Pacific Blue is committed to promoting a work environment where inclusion and diversity are valued, and where people in each of our business units are involved, supported, respected, and treated fairly. We believe that having people with diverse capabilities, ways of thinking and experiences will benefit our team, and bring competitive advantages to our business.

If you require accommodations or adjustments, we encourage you to make us aware so that we can support you through the application process. The requirement of this role means that you will need to be fully vaccinated against COVID-19.

For this role, only candidates with the eligible right to work in Australia will be considered.

At Pacific Blue, we will provide the successful candidate with all the industry and systems training needed to be successful. If you believe in leaving the world a better place and are passionate about been part of a sustainable future, please click on the Apply Now button below.