Customer Solutions Officer

Overview of role
This role will work closely with stakeholders to ensure products and services are configured and billed accurately in our Customer Experience Platform (CXP).

A snapshot of your day
As our Customer Solutions Officer, you’ll be accountable for:

• Providing a positive and professional customer service experience
• Performing and understanding billing and payment transactions, information statement applications and tenancy enquiries.
• Ensuring required reports and outputs are in place and submitted to relevant bodies as required.
• Liaising closely with internal and external stakeholders to provide advice on process and product change, along with offering solutions and outcomes

To be considered for this role, you will have minimum Year 12 education and or relevant experience in an administration or finance/ billing position.

Sound like you? We’d love to hear from you.

Learn more in the position description

The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement 2021 Band 2, $61,250 - $71,468 plus superannuation salary range will be offered to the successful candidate commensurate with their skills and experience.

Enquiries

For further information please contact Bidita Rezwana, Talent Acquisition Advisor on 0431173635 or bidita.rezwana@coliban.com.au
To apply, please submit your resume and cover letter by 2 April 2024

Why join us?

At Coliban Water our people are on a mission to create a better life for our customers and communities – now and tomorrow.

We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.

Our commitment to inclusion means you’ll feel at home here no matter who you are, who you love, or what you stand for. As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.

At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.

What are you waiting for? We’d love you to join us.

Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable. Applicants may also be required to produce evidence of their Right to Work in Australia.

We welcome applications from people with disability and aim to provide an inclusive and accessible workplace. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, please contact Bidita Rezwana.

Please note that applicants may be contacted prior to the closing date of this advertisement