Address- Newly created position
- Require a candidate who demonstrates Customer Excellence
- Thomastown - 5 days in the office
Active Environmental Solutions Australia (AESA)
A leader in scientific monitoring equipment for the health and safety industry.
The Opportunity:
We're seeking a results-driven individual passionate about driving exceptional customer experiences at the intersection of science and service. As our Customer Success Champion, you'll bridge the gap between our internal teams and valued clients within the health and safety industry. This pivotal role will ensure seamless customer journeys, enhance operational efficiency, and contribute to our long-term growth.
What You'll Do:
Customer Experience Champion: Be the trusted point of contact for our clients, proactively guiding them through onboarding, education, and support. Build lasting relationships to foster loyalty and uncover new opportunities.
Internal Operations Optimiser: Maintain accurate pricing, collaborate with inventory teams to ensure stock availability, and streamline processes for increased efficiency.
Data Translator: Analyse customer and sales data to identify trends, optimize operations, and drive informed business decisions.
Technical Knowledge Bridge: translate complex information into clear explanations and user-friendly resources.
Problem Solver: Own customer inquiries and complaints, finding swift resolutions and advocating for continuous improvements to our service.
Who You Are:
Customer-Centric Mindset: You naturally prioritise exceptional customer service and take pride in finding solutions tailored to customer needs.
Science Enthusiast: You possess a strong interest in scientific equipment and applications, with a willingness to continuously learn about complex technologies.
Process Improver: You have an analytical mind with a knack for identifying inefficiencies and streamlining workflows.
Communicator Extraordinaire: Your written and verbal communication skills allow you to explain complex concepts clearly and collaborate effortlessly with diverse stakeholders.
Desired Qualifications:
Bachelor's degree in a scientific or technical field, or equivalent experience in a customer-facing role within a scientific/technical industry.
2+ years of experience in customer service, sales support, or a similar field.
Familiarity with inventory management and pricing best practices.
Proficiency with CRM software and data analysis tools a plus.
What We Offer:
Competitive salary
Opportunity to make a significant impact on the growth and customer experience within a dynamic industry.
Supportive and collaborative work environment focused on innovation
Potential for professional development and advancement
To Apply:
Submit your resume and cover letter outlining your relevant experience and passion for exceptional customer experiences to **@aesolutions.com.au
We are committed to building an inclusive workplace and welcome applications from individuals of all backgrounds.
