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SalaryWhat you can expect
We are looking for a Customer Success Manager (CSM) to join our team. Your primary responsibility will be to ensure that customers derive maximum value from Zoom's products and services, ultimately driving customer satisfaction, retention, and loyalty. This role is based in Melbourne.About the Team
Customer Services play a crucial role in improving the customer experience within Zoom. We proactively build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.What we’re looking forExperience of working in a Customer Success role within the SaaS/UCaaS or CCaaS industryHave experience in Customer AdvocacyAble to drive an increase of awareness, utilization and adoption of Zoom productsHave a proven track record of customer retention and loyaltyHave Relationship Management skills - identifying customer objectives and outcomes and developing personalised plans to ensure ROIExperience conducting onboarding and user training for new customers and ongoing training of best practices and feature releasesHave excellent interpersonal and communication skills, including being able to deliver presentations/demonstrations via video and in personHave negotiation skills at senior management levelAble to demonstrate a technical consultancy background is advantageousWays of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.Our Commitment
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at . #LI-Remote
