Customer Success Manager

Lyrebird Health

Automating paperwork for health practitioners, so they can practice medicine, not paperwork!

We’re looking for an impact driven Customer Success Manager to join Lyrebird and help us make healthcare magical again.

As a Customer Success Manager you will regularly interact and educate Lyrebird users to ensure they have the most successful journey possible. You will also work closely with the Product and Leadership team to relay feedback and inform new features.

About you:

• You are independent, impact driven and enjoy creating a magical user experience
• Enjoy delivering high quality support in real time to users in the field
• You are a wiz at multitasking, prioritisation and have an eye for efficiency
• You value being a kind, encouraging, and supportive teammate to others

This role is open to applicants located in Melbourne, Sydney, Brisbane and Perth.

• 💬 Customer Advocacy and Feedback
  

  Advocate for customers by providing feedback to internal teams on how to better meet customer needs

• 🤝 Relationship Building
  

  Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• 🎙 Verbal communication
  

  Speaks clearly to convey information effectively to a target audience

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems

Lyrebird Health is using Hatch to accept applications for this role. Hatch helps you demonstrate your fit, no matter your background.