Customer Success Manager

This role is solely focused on client engagement & retention. The role involves providing a bridge between the customer & the technical team to ensure all their needs are met. 

This role is not sales driven & will not require winning over new clients, there is no cold calling or chasing after leads it is all about growing relationships with existing clients & retention. 
 
This organization are strong believers of workplace culture & pride themselves on fostering an environment which is both friendly & supportive to allow each individual to succeed within their role. They do weekly team lunches!

As an Account Manager, you are responsible for:

• Managing relationships with existing customers ensuring satisfaction. 
• Evaluating customer needs to propose business solutions, improved infrastructure, & security in-line with the product catalogue. 
• Participating in customer onboarding, meetings & workshops.
• Engaging with technical, projects, pre-sales & sales teams to ensure delivery of client expectations are in line with service level agreements & strategic business processes. 

• Absolutely must have experience as an account manager or Customer Success Manager in Technology
• MSP would stand out (but not essential)
• Passionate about customer service, keen to develop & maintain constructive relationships with customers. 
• Amazing skills in prioritizing, time management, follow up etc
• Analytic with the ability to scope out new business opportunities within existing clients.
• Great communication skills both written & verbal. 
• Confident to present in front of clients & stakeholders. 

• $80K - $100K + Super
• Hybrid - WFH up to 4 days
• Located in Sydney CBD