Customer Success Trainer

Aristocrat

To bring joy to life through the power of play.

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games.

Listed on the Australian Securities Exchange (ASX) where it is a top 20 company (ASX code: ALL), the business is headquartered in Sydney, Australia, with over 7800 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games.

As a Customer Success Trainer you will conduct functional and technical system product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop).

• ⭐️ Sales and Customer Success Process Improvement
  

  Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙 Verbal communication
  

  Speaks clearly to convey information effectively to a target audience

• 💡 Problem solving
  

  Identifies problems and develops logical solutions that address the problems