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Form of workABOUT PULSE
Pulse Mining Systems is the world-leading developer of technology for managing the business of mining. Founded in 1986 and based in Newcastle, the company’s systems and solutions are used in many different countries across a wide range of mining operations and resource types.
The Pulse Mining ERP is a complete mine management system with six fully-integrated or standalone modules. Pulse Analytics is a ground-breaking suite of data-source agnostic BI dashboards that are used in mining and other industries. Ongoing enhancements to existing systems and frequent new product releases are fulfilling the company’s vision to develop, improve and evolve its world-class ERP software, analytics and mobility platforms.
Pulse offers the opportunity to build a long and successful career, with multiple pathways to career progression.
The Pulse team is growing due to new client acquisitions as well as increased scope and scale for our existing clients. As we continue development and modernisation projects to enhance the end user experience, we are looking to grow our Support and Development teams.
ABOUT THE POSITION
Our Support team have a key client-facing position, providing exceptional support to system users. We are looking for a motivated, self-starter with experience in and a genuine passion for customer service. Please note this is a system user support role, rather than an IT support role, so advanced IT knowledge is not required.
Our Support team is responsible for communicating with our clients, organising and keeping track of tickets and troubleshooting software and system integration issues for our end users. A primary part of this position is understanding our client’s needs and ensuring they are supported and are using our software to its full capability.
This position provides development opportunities for you to gain and maintain extensive knowledge and experience within the Pulse ERP software, working with technical specialists throughout the business to become a technical expert yourself.
ABOUT YOU
To be successful in this position you must have a strong focus on customer service with the ability to communicate professionally with clients through various channels including phone, email, in person and online sessions.
In additional to having high attention to detail you must be able to demonstrate your ability to multi-task and provide solutions and support to our clients in a timely manner.
BENEFITS
This is a full-time, permanent employment opportunity at our office located in Thornton. We will provide you with entry-level training across all modules of the Pulse software system, which will allow you to develop greater knowledge and wider skillsets within our software development environment.
Our friendly and collaborative workplace culture will support and guide as you transition into your new position within the wider Pulse team, and to promote work-life balance we offer gym subsidies and roster days off.
HOW TO APPLY
If you are a team player with a collaborative and flexible approach and are looking to commence a fulfilling career with a growing company, you can forward your resume and covering letter by selecting the APPLY button below.
