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Form of workThis is a Customer Support Representative role with Birchal based in Cremorne, Australia
Birchal is a growing fintech startup and Australia’s leading crowdsourced funding (CSF) investment platform. Our digital platform enables start-ups and growth-stage businesses to achieve their fundraising goals, whilst providing investors with unique opportunities in the Australian market.
-- Birchal --
Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
More About The Customer Support Representative Role At Birchal
We're on the hunt for a Customer Support Representative who can grow with us as we scale. This role is perfect if you're starting your career or a couple of years in, especially if you've got a relevant degree and a passion for the Australian startup ecosystem. You'll be our frontline hero, and customer obsessed, ensuring our community of innovators and investors experience nothing but the best.
Key Responsibilities:
Be the go-to person for support via chat, email, and phone
Help create and polish our Customer Support tools, like help guides and SOPs
Team up with colleagues to solve issues and drive cross-functional collaboration
Link with our product and campaign teams to turn customer feedback into real improvements
Set and track our support metrics to keep satisfaction sky-high
Join our team meet-ups and training to keep growing your skills
Lead the charge in making sure our customers always come first, offering insights and ideas for how we can do better
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
- 🛟 Query Handling
- 💬 Customer Feedback-Driven Enhancement
Key Strengths
- ✍🏼 Written communication
- 🛎 Service orientation
- 🎙 Verbal communication
Why Birchal is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
Please Note: This is the first step in the application process. Please look out for an email from Hatch after you apply regarding the next steps in your application.
